Subscriber FAQ

Dear friend,

Thank you for coming here, this page was developed to assist you and help answer questions and concerns you might have.
Thank you for understanding as this helps us to concentrate on improving the magazine and website.
If you need further assistance do email us on team@guitarbench.com.
Again, we appreciate your business and will be here to answer any of your concerns.

Guitarbench is designed as a digital magazine with online subscription model and access to downloadable files.

Having problems logging in?

  • Just subscribed or renewed your account?
    • We’re sorry! Our system needs a little time to update. Don’t worry your account will be active within 24hrs.
  • Is your account current?
  • Can’t remember your password?
  • Can’t recall right username? **Important, the login does not recognise email in place of username!
  • Reset the password but not receiving it?
    • Please check your spambox.
  • Still not able to solve your log in problems?
    • Email us on team@guitarbench.com. Please help us to help you faster by including
      • Your paypal email
      • Your username/email for guitarbench
      • When you subscribed
      • A brief description of your problems/ screen capture of any errors

Logged in but can’t get the latest issue?

  • Is your account current?
  • Is your internet connection stable?
    • Our magazine can be quite large and use up significant bandwidth to download. We suggest trying the version for slow connections.
  • Still not able to solve your problems?
    • Email us on team@guitarbench.com. Please help us to help you faster by including
      • Your paypal email
      • Your username/email for guitarbench
      • When you subscribed
      • A brief description of your problems/ screen capture of any errors
      • This information will trigger the email to be flagged as priority and it will be addressed within 3 working days.

Other problems not addressed above?

  • Please email us on team@guitarbench.com. Please don’t leave us a comment; as this feature is disabled to prevent spam. Please help us to help you faster by including
    • Your paypal email
    • Your username/email for guitarbench
    • When you subscribed
    • A brief description of your problems/ screen capture of any errors

 

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