Refunds

As a leading publisher of digital magazines, Guitarbench relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by phone or email, our initial response is to assist getting technical support or customer service for the customer from the vendor of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

Guitarbench’s product return policy

Our return policy for all Guitarbench products is as follows:

Guitarbench will, in its sole and absolute discretion, allow for the return or replacement of any product purchased using our services within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.

If a customer requests a return and the return is approved by Guitarbench, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within Guitarbench Return Policy. A return on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.

When a product is returned, the customer generally receives a full or prorated refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of Guitarbench products, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In such cases, Guitarbench reserves the right to issue a refund for less than the full purchase price.

 

Reasons why a purchase may be refunded

Guitarbench has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, Guitarbench  reserves the right to reverse a sale, including but not limited to the following:

  • If the customer provides a valid reason for requesting a return within 60 days of purchase;
  • If the customer provides a valid report that the charge was fraudulent or unauthorized;
  • In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, Singapore law, and requests from verified Singapore judiciary or law enforcement agents; or
  • For any other reason Guitarbench deems appropriate.

 

Guitarbench’s cancellation policy

A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.

 

Abuse of the return policy

Customers requesting serial or repeated returns may be blocked from making further purchases using the Guitarbench services. Customers that violate the terms of use of a product may have their right of return revoked for such product.

 

Cancelling Guitarbench subscription

If you are a Guitarbench subscriber, you may cancel your subscription at any time by accessing your account online or by contacting us. Cancelling your subscription means that no future subscription fees for Guitarbench will be charged to your account. Guitarbench does not provide refunds or credits for any partial-month subscription periods. After cancellation, your access to Guitarbench will terminate on the next annual anniversary of your subscription date.

 

Note to Guitarbench Clients

This Return and Cancellation Policy is part of, and incorporated within, the Guitarbench Client Contract. As a condition of registering with Guitarbench and using the Guitarbench Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the Guitarbench Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.

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